Shipping Policy

Destinations

We ship only to supported addresses in the 27 EU Member States. Available destinations and shipping methods appear at checkout. No shipping method is offered outside the configured territory.

Shipping charges

• Standard shipping: €25.
• Free shipping from an order value of €129, calculated before coupon discounts.

The final shipping charge is displayed before you place an order.

Processing and delivery

Estimated delivery is 5–7 calendar days after confirmed payment, including order processing and transit. Orders are shipped directly to you by our supplier. Delivery times are estimates and may be affected by carrier delays.

The 5–7 calendar days describe the total estimated time until receipt, including processing and transit. Payment confirmation is not a dispatch confirmation. The carrier used is determined by the fulfilment route.

Tracking and COA

We email tracking information when it becomes available after dispatch.

The certificate of analysis for the supplied batch is provided by email with your dispatch confirmation. Documentation must match the supplied product, strength and batch. Reports retain their source attribution and do not establish suitability for human or veterinary use.

Address accuracy and delivery issues

Check your full delivery address before placing the order. For an address correction, failed delivery, missing parcel or delay, contact support@elaryx.eu with the order number. Any necessary next steps are explained before a further arrangement is agreed. We do not impose an unspecified automatic penalty for a failed delivery.

Damaged or incorrect goods

Contact support@elaryx.eu with your order number, a description and any relevant photographs. We remain your contact for resolving the issue even when a supplier ships the parcel. This reporting guidance does not limit statutory rights, seller obligations or remedies.

Seller and tax information

Seller: ELARYX d.o.o. Registered address, registration number and VAT ID/status: [To be provided]. Final charges appear at checkout. Any change in delivery charges applies prospectively.

Contact

Shipping enquiries: support@elaryx.eu.